Refund Policy

The rule is simple: every approved, paid prompt airs, or you get your money back. All refunds are for the full amount paid, to the original payment method.

Automatic refunds (no action needed)

• Your prompt is rejected by moderation (before or after human review).
• Scene generation fails after our retry attempts.
• A boost payment confirms after the scene has already aired.
• The channel shuts down with your prompt still in the queue.

Refunds on request

• Your prompt is still queued (not yet in production) and you change your mind. Contact us with your ticket code.
• A moderator's safety edit changed your prompt more than you can live with.

Not refundable

• Scenes that aired. The broadcast happened. That is what the payment bought.
• Creative interpretation: the model surprising you is part of the channel.

Refund status is always visible on your ticket page, and every refund also triggers an email notice. Processor fees are absorbed by us, not deducted from you.